BERNINA support header

Support

BERNINA DesignWorks

Compatibility Problems with DesignWorks and Windows 10 Creators Update

Status Update, July 2017​

Affected Products:

  • DesignWorks
  • PaintWork
  • CrystalWork
  • CutWork
DesignWorks is not compatible with Windows 10 Creators Update due to vast changes Microsoft has made. The new Windows 10 Creators Update has been available since April 11, 2017. It is being rolled out in stages, so not everyone has got the update yet. If your computer is set to the standard settings you will get it installed automatically and lose the ability to use DesignWorks. The program drawings.exe crashes thus DesignWorks won’t run.

To restore or run DesignWorks on Windows 10 computers you have the following options: BERNINA apologizes for any inconvenience this currently causes. First evaluations have shown that the root cause of this technical software incompatibility with the latest Windows 10 OS revision is very complex and cannot be solved through an isolated hotfix. We are continuing to investigate potential solutions with highest priority and will provide further information by the end of September 2017.

DesignWorks is further on compatible with Windows 7 and Windows 8.1.

All DesignWorks Tools can still be used and DesignWorks files of OESD (.exp) are still available. 

BERNINA DesignWorks

Concerns:

BERNINA DesignWorks V7570, consisting of CutWork, PaintWork and CrystalWork.
Windows® 7 / 8 and 10 (Version 1607) compatible.
 

Requirements for installation

  • Your computer runs on Windows® 7 / 8 / 10, Version 1607 / Windows Vista™ SP1 (SP2) or Windows® XP SP2 (SP3).
  • All applications are closed.
  • You have Administrator rights for your computer.
  • Before starting the installation of DesignWorks, make sure that the security key (dongle) is not inserted in a USB port.

Note:
No dongle is required during the entire installation process. The installation can therefore also be carried out without a dongle. 


Picture: DesignWorks

INSTALLATION INSTRUCTIONS

Download the DesignWorks folder Bernina_DesignWorks7570.zip. After  successful download, double-click on the file. 

Picture: DesignWorks

Double-click on the file BERNINA_DesignWorks.exe.

Picture: DesignWorks

File is unzipped.

Picture: DesignWorks

If a virus-protection message is displayed, this is a false alert that can be safely ignored.

Picture: DesignWorks

Important: Remove USB dongle from USB port now!

Picture: DesignWorks

Accept the end-user licence and click on Next.

Picture: DesignWorks

Confirm the installation path by clicking Next.

Picture: DesignWorks

Select Complete and confirm with Next (recommended).

Selecting Custom gives you the choice of not installing individual elements (not recommended).

Picture: DesignWorks

If you have a BERNINA aurora, EC on PC must also be installed.

For all other models installation of EC on PC is not necessary, but will not cause any problems.

Picture: DesignWorks

The installation is carried out. Depending on the computer, this may take some time.

Picture: DesignWorks

Dot Net Framework is installed. This too may take some time.

Picture: DesignWorks

Confirm message by selecting OK.

Picture: DesignWorks

Confirm message by clicking Next.

Picture: DesignWorks

Click on Install.

Picture: DesignWorks

Select Finish to complete the installation of EC on PC.

Picture: DesignWorks

Confirm this message by clicking on Finish.

Picture: DesignWorks

Accept the Microsoft DirectX licence and click on Weiter ("Next").

Picture: DesignWorks

Confirm DirectX setup by clicking Weiter ("Next").

Picture: DesignWorks

Confirm message by clicking on Fertig stellen ("Finish").

Picture: DesignWorks

If you have purchased the CutWork, PaintWork or CrystalWork codes, you can type these in now. Otherwise, close the window by clicking on the red X .
Installation is finished.