Can I use off-brand bobbins? We recommend to use only BERNINA quality bobbins because using off-brand bobbins can cause unsatisfying thread tension and other problems.
Only one stitch pattern is shown on the display and also only one stitch pattern is sewn Combi mode is active ( "+" icon on the screen). Select Combi mode again in order to get back into Single mode.
The embroidery motif is too dense or not dense enough The embroidery motif should not be enlarged or reduced on the machine by more than 20%.
What's the use of the hole and the screw at the back of the presser foot? For attaching the seam guide.
A function and/or the "Information" icon has a yellow border Touch the appropriate icon to see what changes have been made. Most changes can be undone with "clr".
The second side of the buttonhole does not finish at the starting point of the first side Calibrate the buttonhole foot slide. Select "Setup", "Machine settings" and "Calibrate Buttonhole foot with slide 3A" and follow the instructions.
Can the buttonhole be saved? Yes, but only in combination with using the buttonhole foot with slide #3A.
When positioning the motif, the hoop does not move The function "Virtual positioning" was not activated when selecting the hoop. Activate the function so the hoop moves during positioning.
What embroidery formats can be used? Formats of various brands can be used: EXP, DST, PES, PEC, JEF, PCS, SEW, XXX
When does the hoop have to be calibrated? When the machine is used for the first time. If the center needle position does not match with the actual center of the motif.
The fabric puckers when I sew wide decorative stitches Place tear-away stabilizer underneath the fabric to stabilize it and carefully remove it once you have sewn the stitches.
What is the yellow bobbin case for? This is a specially developed bobbin case with high thread tension for the BERNINA hook that is particularly suitable for embroidery and quilting.
How often should the machine be oiled? The frequency of oiling depends on the number of the sewn stitches. We recommend to place a drop of oil onto the hook race before sewing for a longer period, but at least when the machine prompts you. When sewing bigger projects, you can oil the machine once a day.
The machine is running very slow. Check the slide speed control on the front of the machine and move to the right. Here you can set the maximum speed setting when sewing with the foot control or use it to adjust the speed when working with the start/stop button.
The machine does not start embroidering The attached Embroidery foot #26 and the needle plate have to be selected.
The machine sews on the spot There may be several reasons for this: The feed dog is down. The stitch length is set very small.
When embroidering, the connecting stitches are not cut The "Cut connecting stitches" icon in stitching mode is not active. The cut length of the connecting stitches is set too high. To change this, go to "Setup", "Embroidery settings", "Automatic cut" and reduce the value.
Why are there two different colors of hoop templates? The purple or orange template is used, depending on the model.
What are the holes on the top of the free arm for? For attaching BERNINA accessories such as the binder attachment, circular embroidery attachment, hosiery darning hoop, and much more.
What's the use of the eyelet on the top of the machine? For bobbin winding when the machine is threaded for sewing. The thread stands on the horizontal spool pin and is threaded first through the eyelet and then the pre-tension stud.
From which model upwards can the Maxi and Jumbo Hoops be used? From the 7-Series, although the Jumbo Hoop will have a limited embroidery area.
The outline of the motif is skewed Use the right kind of stabilizer and, if necessary, several layers depending on the fabric thickness.
What should I do if the message with gears appears? Cut off the upper thread, raise the presser foot, carefully lift the fabric to cut off the lower thread and any twisted threads. Do not pull! Remove the fabric. Remove the bobbin case, open the hook to check whether any thread is tangled in the hook area and remove it. Also check whether there is any thread under the needle plate. Replace the hook, bobbin case, bobbin and needle plate. Check whether the upper thread is threaded correctly and rethread if necessary.
The machine only sews backwards The "reverse sewing" function is active. This can be activated or deactivated under "Information".
The presser foot automatically lifts up slightly after lowering The pressure foot hovering height is not set to 0. Select "Setup", "Sewing settings", "Program buttons and icons" and set the value of "Adjustable hover position" to 0.
The screen is not responding The screen needs calibrating. Select "Setup", "Machine settings" and "Display calibration" and follow the instructions on the screen.
Whats the use of the vertical spool pin? Necessary when using a second thread for example sewing with the twin needle. For stacked (parallel wound) threads, use the vertical spool pin to allow the thread to evenly feed off the spool. Important: use the foam pad as base.
How much thread is still on the BERNINA Jumbo Bobbin when the sensor indicates that the thread is running out? A Jumbo Bobbin holds approximately 100 m, depending on the thread. The lower thread sensor notifies you when there is 10% of the thread remaining. This means that there is still approximately 10 m of thread on the bobbin.
Stitches with a stitch width of over 5.5 mm are only shown as a 5.5 mm stitch or a straight stitch No presser foot is attached. The 9 mm needle plate is not activated.
How do I set the language? Click on "Setup", "Machine settings" and "Select language" and select the desired language.
How should the upper thread be threaded for the double needle? Both threads follow the usual threading path, but one passes to the right and the other to the left of the tension disc
What does the "History" function mean? The last 24 stitch patterns sewn and their settings are saved and can be selected directly.
A single large image is displayed on the screen and the virtual presser foot has disappeared The "Fit to screen" function is active (bottom left icon on the screen). Press the icon to deactivate the function.
The upper thread indicator reacts even when the upper thread is not broken Check if there are any pieces of loose thread in the path of the upper thread and remove them.
The upper thread indicator is not responding The upper thread indicator has been deactivated in "Setup". Select "Setup", "Monitoring functions" and "Activating the upper thread indicator".
The lower thread indicator is not responding There may be several reasons for this: The door of the hook cover is open. Close it. The sensor of the lower thread indicator is dirty and needs cleaning. The lower thread indicator has been deactivated in "Setup". Select "Setup", "Monitoring functions" and "Activating the lower thread indicator".